Policies
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Cancellation/Reschedule
We ask that you please reschedule at least 48 hours before your scheduled appointment time or you may be charged a cancellation fee of 50% of the price of your scheduled appointment. First time cancellation or reschedule occurrence will be applied to your next appointment as a deposit, any subsequent occurrence will be charged as a fee. No shows will be automatically considered a fee for any occurrence.
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Booking requirements
All clients will require a credit card on file. New clients will require a 25% deposit and clients with last minute cancellations will require a 50% deposit to hold your appointment.
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Visitors
We kindly ask that you don’t bring anyone with you to your appointment including children and pets.
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Refunds
There are no refunds offered on services. In the event that you are not 100% satisfied, please reach out no more than 2 weeks from your appointment date so that we can make appropriate adjustments.
Unused/unopened products may be returned for store credit within 30 days of purchase. In the event that there is an issue with a product, please let us know immediately and we will replace.
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Late Policy
Please let us know if you are running late. In the event that you are more than 15 minutes late, your service may have to be modified to adjust for timing. The client will still be responsible for payment for the serviced booked. Some services may have to be canceled and 50% of the service will be due.
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Service Changes
If you change your mind about the service you would like to receive, please let us know 48 hours in advance. We may not have the appropriate time scheduled. Any last minute changes will be treated like a cancellation or reschedule.